i couldn’t get it started

i was so happy i got it and i waited so long for it to download and so i started it i was so happy and after 20 min the BATMAN ARKHAM CITY thing was on my computer i kept my computer on and an hour later it was still there. I talked to my friend and he seid it had to do with the graphics card so if you what this game look at your gaphics card!!!

Game droid 012 about Batman: Arkham City GOTY